Having trouble with your RENASYS GO device? Follow these troubleshooting guidelines below for help.
Leak alarm returns
Change the O-Ring on the RENASYS GO device. Click here to for instructions.
Re-attach the canister, cap the end of the canister tubing and operate the RENASYS GO device for at least 2 minutes
If the Leak Alarm returns with the canister tubing capped, (after having change the O-ring and canister a few times), then there may be a fault with the RENASYS GO device and it must be returned to S&N for diagnosis and repair.
Please call our customer care team on:
UK: 0845 250 1031
ROI: 01 276 9700
NI: 02890 665539